To be eligible for a return, your item must be unused and in the same condition that you received it.
REPLACEMENT POLICY
Because our products are printed and unique, therefore we only accept returns and replace your order if the request meets the conditions below:
Within 5 days from the date of receiving your package, you have to notify us of the below reasons:
- The products have been damaged.
- The printing quality is blurry or materials are not as described on our website
- Different design or size from your order.
Please keep in mind we do not accept returns of items due to dissatisfaction with the item’s material. Materials are stated in the description section so please consider when placing an order.
If your product meets any of the criteria above, please contact us or email our support email: support@lovegiftoo.com
EVIDENCE TO SUBMIT FOR RETURN OR REPLACEMENT
Submitting all evidence to clarify shipping/product errors is very important to our return/replacement process. Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items. You can find the attached pictures below for example:
- Picture of the shipping label
- Picture of product SKU
- Picture of the product and the error you found out (material flawed, different design, different size)
We will send the replacement for free within 15 days after the problem is sorted.
RETURN POLICY
Please contact us before sending your package. Please do not return any items without first contacting us with your issue. Any items sent to us without prior contact will be considered forfeit.
Any unsuccessful delivery due to any customers’ mistakes on shipping address or customers’ absence, any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
How much will customers pay for return shipping?
- 5 USD
What is the restocking fee?
- 5 USD
Refunds will be confirmed via email (support@lovegiftoo.com).
HOW CAN CUSTOMERS RETURN PRODUCTS?
After contacting our supports and receiving our response, please do exactly the following instructions:
- Pack all the returned items, along with a print-off of your confirmation of purchase email and the return label.
- Go to the local post office, or another courier, to ship the package to the provided address in your return label
How Will Customers Get the Return Label?
- Download/print